Refund policy
Customer rights are protected under Italian Legislative Decree 185/99 as amended.
The Customer therefore has the right to withdraw from the contract, even partially, without providing any explanation and without incurring additional expenses, by filling out the following form: Click here to proceed. The Customer must then return the product at their own expense by sending it to: Di Martino Air s.r.l., Via Castellammare 82, 80054 Gragnano (NA), Italy.
Unauthorized returns or returns that have not been agreed upon in advance will not be accepted. Returns of sealed packaged products that have been opened by the Customer will not be accepted.
In the event of damage, missing items, or a product that does not comply with the Customer's order, the Customer has the right to request the delivery or replacement of the missing or non-conforming item, or a credit applied to their next purchase equal to the value of the disputed product(s). Any such issues must be reported within 3 days of the delivery date to: shop@dimartinoair.it.
In the event of a product defect, we will offer a refund, subject to exceptions. The refund will be processed in any case no later than 14 days from the date we confirm that we will proceed with the refund or replacement of the non-conforming item.
Di Martino Air s.r.l. disclaims all liability for any deterioration of products resulting from improper storage following delivery.
The right of withdrawal is not applicable in the following cases:
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Purchase of sealed packaged products that have been opened by the Customer;
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Custom-made or personalized goods;
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Goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly